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Memco E-Series Trouble Shooting

  • I have installed the E-Series detectors and applied power but there is no red LED indication shown. What does this mean?

    This indicates that the detectors have no power, please recheck all wiring.



  • When the E-Series detector is triggered, the doors continue to close when they should re-open. What is causing this?

    The lift door contacts could be faulty, check the door contacts




Panachrome Trouble Shooting

  • I need to install Panachrome+ statically. Is this possible?

    Yes, Panachrome+ detectors can be mounted statically using the external door signalling input on the Panachrome+ Controller to determine when green/red indications are shown (see Panachrome+ controller installation ‘External Signalling’).

  • I have a dot flashing on the seven-segment display. What does this mean?

    This flashing indicates that a TX or RX diode has failed on one of the detectors. With the exception of the failed diode, the detectors continue to operate normally. If complete detection is no longer possible, we recommend replacing the TX and RX detectors.

  • I have installed a 2D Panachrome controller & 3D detectors. Will this still work?

    Yes, the Panachrome 2D Controller settings can be changed but 3D Panachrome detectors will only work in 2D mode.


    On the Panachrome 2D Controller, change SW5 number 8 to the ON position.


    It is always advised to have the correct detector model with the controller specified.

  • The display on the controller is showing letters and numbers. What does this mean?

    This is due to the Test Switch (SW3) still being in the ON position. Switch this to OFF and normal operation will resume

  • The Panachrome controller display is showing RX and TX flashing '1". What does this mean?

    This fault is indicating that the TX & RX cables have been reversed. Check TX & RX cables are installed correctly.


Panachrome+ Trouble Shooting

  • The doors are not closing but there is nothing blocking them, why won't they close?

    Check the installation sheet to confirm correct installation including detector alignment. If this is correct, then there could be something is stuck to the detector which is blocking diodes, or a diode could have failed.

  • One of the LEDs is not working, can I buy a replacement light indicator?

    The LEDs (Light Emitting Diodes) in the detectors are not replaceable.

  • I need to install Panachrome+ statically. Is this possible?

    Yes, Panachrome+ detectors can be mounted statically using the external door signalling input on the Panachrome+ Controller to determine when green/red indications are shown (see Panachrome+ controller installation ‘External Signalling’).

  • There is a delay of 50/100mm when the door is closing before the green indicator changes to red. Is there a way to have the light change instantaneously without delay?

    Yes, an external signal activation provides the quickest response to indicate door movement.

  • What is "Failsafe", How do I know if Panachrome+ conforms and can I tell if it is working?

    Failsafe; If a fault occurs i.e. losing mains power, damage to the Panachrome+ Controller, extension cables or detectors, the doors will remain open in a safe position without trapping passenger.


    The Panachrome+ Controller will require the correct signal from the door operator either Normally Open (N/O) or Normally Closed (N/C) contacts to allow lift doors to return to an open state.


    To check failsafe; disconnect working detectors from the Panachrome+ Controller, the doors will remain open, if doors close then the Panachrome+ is not failsafe.

  • Replaced P40 Plus/Panachrome to Panachrome+, the doors now open in reverse when detectors are triggered even though I have used the same door contact wires from the original Avire controller (N/O, N/C) why is the relay now switching differently and what should I do?

    On the Panachrome and Pana40 they were labelled as they would be on the relays. Whereas on the Panachrome+ the labels are how the user would interact with the relays, the reason why they were switched is to make it more intuitive.


    As we use safety circuits on the relays to keep them open, the relays are kept in a state opposite to the standard state for the relays. So NO is NC, as we are holding them closed. This is for safety reasons as if we lose power to the device then the relays will no longer be held closed and will trigger the doors to open.


    P40 Plus/Panachrome using N/O should now be N/C on the Panachrome+

    P40 Plus/Panachrome using N/C should now be N/O on the Panachrome+

  • How do I turn on/off audio?

    Audio settings for the Panachrome+ can be configured using the on-board controller configuration, simply enter the menu using the navigation buttons on the controller. Once you have entered the menu, navigate to the Audio setting where you will find the option to turn on/off either the ‘Beeper‘ or ‘Speech‘.


Pana40+ Trouble Shooting

  • I have a dot flashing on the seven-segment display. What does this mean?

    This indication shows that a TX or RX Diode has failed on one of the detectors. The detectors will continue to operate as normal with exception of a failed diode. Where full detection may not be met It is advised that the TX & RX detectors should be replaced.



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