Digital Emergency Telephone Solutions

Compliant, Reliable, and Easy to Install

Whitesmith Solutions offers a comprehensive range of digital phone systems such a as VoIP and more, featuring trusted brands such as Avire and Memco. All products are fully compliant with EN81 standards, providing lift installers with reliable, future-ready solutions suitable for all installation types.


Central to the Memco offering is the Avire Hub—a powerful, cloud-based platform that enables remote monitoring, diagnostics, and configuration from any internet-connected device. With an intuitive user interface, the Avire Hub simplifies compliance with industry standards by supporting automated test calls (e.g., every 3 days), real-time technical alerts, and centralised fleet management.


Whether you're working on a new installation or upgrading existing systems, Whitesmith Solutions provides smart, compliant, and easy-to-manage emergency communication solutions.

Download Emergency Communication System Datasheet

Memco Digital Audio Unit

Replace traditional analogue auto diallers with a modern digital audio solution

The Digital Audio Unit (DAU) is typically mounted behind the car operating panel but can also be installed on top of the car or beneath it, depending on site requirements. It connects to the 4G GSM Digital Communication Platform (DCP), forming part of the lift’s emergency communication system.


The Digital Audio Unit can be linked to the DCP via a 4-wire CAN Bus, which supplies both power and data. Alternatively, it is possible to reuse the existing 2-wire connection for communication, provided that a local power supply is available for the unit.


Key Features:


  • Compliant with EN81 lift standards
  • High quality digital audio quality
  • Integrated battery back-up
  • Compact mechanical footprint
  • Easy installation with 2-wire connection to 4G GSM Gateway (DCP)
  • Optional inductive loop for passengers with hearing aids
  • CAN or serial connections
  • Minimised maintenance costs


Slimline Surface Mount Audio Module

Compact. Compliant. Easy to Install.

The slimline MEMCO Surface Mounted Audio module is designed with a compact mechanical footprint and integrates all key emergency communication features into a single, easy-to-install unit.


Fixed within the lift car and connected to an Memco emergency phone unit, it supports both digital audio and analogue (PSTN) emergency systems—ensuring compatibility and future-proofing.


This unit is ideal for retrofits or new installations where space is limited and compliance with lift safety standards such as EN 81-28 is essential.


Key features:


  • Compliant with EN81 lift standards
  • Plug & play installation with a pre-terminated 2.5m RJ45 cable
  • Compact design: 90mm (W) x 180mm (H) x 15mm (D)
  • Integrated components:
  • Alarm button with raised alarm bell legend
  • Emergency light
  • High-quality speaker and microphone
  • Alarm active and call answered pictograms (EN 81-28 compliant)
  • Inductive audio loop for hearing aid users


Quick to install and fully compliant, the Surface Mount Audio Module is an ideal solution for upgrading or enhancing lift emergency communication systems.

Avire 4G GSM Gateway

Digital Communication Platform (DCP)

The DCP is the brain of the AVIRE Ecosystem - combining a cellular gateway, lift emergency telephone and advanced M2M technology in a single unit, compact unit.


Its built-in M2M capability allows for remote configuration of all connected devices and the secure extraction of valuable lift monitoring data - benefits that typically require installing an entirely new lift controller.


Key Features:


  • Fully compliant with EN81 lift standards
  • Integrated battery back-up for continuous operation
  • Cloud monitoring and remote configuration via AVIRE HUB
  • Quick, easy installation — technicians can program remotely via the AVIRE HUB, by SMS, or through the AVIRE App
  • Compatible with most analogue (PSTN) phones and all AVIRE Ecosystem devices
  • Onboard signal strength tester for optimal setup
  • P100 compatible
  • Supports up to four lift cars
  • 2-wire connection to existing analogue (PSTN) systems
  • 4-wire CAN Bus connection for lift car and pit devices
  • High audio quality over 400m cable lengths
  • CAN and RS-232 ports for direct connection to existing lift controllers


Speak with our team for expert advice on integrating the DCP into your lift system.