• The web interface and all customer facing APIs use HTTPS (TLS v1.2) and require user authentication
• The Avire Hub is hosted in Azure, which is used by many high-profile organisations
• MySQL is the database engine which has unparalleled security and global reach
• Unwanted incoming and outgoing connections are blocked by a secure firewall that is monitored on a daily basis. Only specified connections are allowed through our secure firewall
• Protections include username, password and a certificate required for access to the Avire Hub

The web interface and all customer facing APIs use HTTPS (TLS v1.2) and require user authentication. In HTTPS the communication protocol is encrypted using a using Transport Layer Security (TLS), or, formerly, its predecessor, Secure Sockets Layer (SSL). The protocol is therefore also often referred to as HTTP over TLS,  or HTTP over SSL.

• User admin
• User standard – cannot set up new users
• User read only
• Users can also be set up to see contract specific installations only. For example restricted access can be given to a building manager.

CANBus (Controller Area Network) is a vehicle bus standard designed to allow smart devices (or nodes) to communicate. Designed by Robert Bosch back in the 80’s was firstly used by the car manufacturers.

The bus is based in a serial transmission (digital data is sent bit by bit over time) using a differential voltage across a single pair of wires.

CAN does not send large blocks of data point-to-point from node A to node B. CAN network sends many short messages which are broadcast to the entire network.

All nodes can transmit information to other nodes in the same bus and any node can be transmitter or receiver.

There are many reasons why we use CANbus:

• Low cost: Devices/nodes communicate via a single CAN interface not through direct analogue signal lines, therefore, reducing wiring errors and cost.
• Robust : The system has a robust physical layer, designed for high noise and other challenging environments.
• Centralised: The CAN bus system allows for central error diagnosis and configuration across all devices/nodes
• Flexible CAN messages are prioritised via IDs so that the highest priority IDs are non-interrupted

There are some inherent limitations with CANbus and these include the following:

• A maximum number of nodes is not specified for the network but typically it supports up to 64 nodes due to electrical loading.
• Undesirable interactions between nodes can occur where one node talks and can disturb the other nodes.
• The network needs to follow a certain architecture to achieve the best results
• In order to reduce signal integrity issues such as reflections, CAN bus should be properly terminated at both the ends with resistors.
• There is also a limitation of speed of data transmission when the distance is increased. At 200mts the speed is limited to 200Kbps.

There are a couple of key factors you need to consider when using a CANbus protocol to ensure that interference is kept to a minimum.

• The end-points MUST have the termination resistor.
• All other devices must be closer than 30cm to the main bus

When more than one lift shares a DCP, the “end-points” can be more difficult to identify. Avire’s CAN devices have ‘optional’ terminator resistors which can be set using the SW1 switch on the device as shown below. Please refer to the individual product installation guides for more information.

A CANbus splitter is required when you have multiple devices that need to be connected to the DCP. A CANbus splitter has 5 CAN ports and any data present in one CAN port is replicated by the CAN Splitter to all other CAN busses. Each CAN port is an end-point with its own resistor.

In any installation, a cable can act as an antenna and the noise on the cable increases with the increased length of the cable and with the increased enclosed area of the cables. Shorter cables and the closer the wires are together will improve the noise reduction on an installation.

In a twisted pair, the long antenna is divided by many smaller antennas that work in opposite ways. The noise captured by one antenna is subtracted by the noise captured by the other.

The DCP has a power source and one internal battery capable to power a limited number of CAN devices (200mA max). When there are a number of CAN devices connected to the DCP it is necessary to add an additional power supply. As a rule of thumb, when a CAN splitter is needed, an extra power source may be required.

Yes, to do this the DCP be able to differentiate between different lifts and different devices connected on the CANbus. All devices in the same lift must have the correct LIFT ADDRESS according to the installation plan. In the DAU device the address is configured using SW1 and SW2 switches as shown below. Please refer to the installation guides for more information.

In order to differentiate any single device installed in the same LIFT, an EXTENDED ADDRESS (CAN ID / Device Number) is needed. The different values and configuration method of the EXTENDED ADDRESS depends on each device type.

EOL means End of Line. It is important that devices at the end of the CANBus lines are marked as EOL for the system to work and transfer data.

The DCP works best when installed in a machine room or at the top of the lift shaft in an MRL installation. In cases where signal strength is strong throughout the lift shaft then the DCP can be installed on top of the lift car.

If you have any doubts regarding the signal strength, power the device with battery and switch SW1 dip switch 1 on (with the case off). This is the in-built signal strength measurer. Once you’ve checked that location is acceptable, just turn off the dip switch 1 ensuring the case is fastened back into position. This should be checked at every floor to see if the installation is suitable for a top of car mounting.

All programming for the system is either carried out remotely from the Avire Hub or via text messages or on site using an analogue phone plugged directly into the DCP.

• Lift HAWK can be connected to the DCP which enables remote testing of the lift.
• Connected Panachrome+ (G3851 Controller) allows remote monitoring of the performance of the light curtains as well as blocked status and door cycle count
• Connected displays (PRP, PSP, MRP and MSP) are all on the CANBus and can receive updates over the air (OTA).
• A Nav Box can be connected to give remote floor information

The Avire CAN bus (Controller Area Network) is a two or four wire connection (providing data or power and data respectively) and is used to connect all CAN-enabled products into a single ecosystem that can be monitored using the Avire Hub.

Yes, an external Siren can be connected to the DAU by following the connection diagram. Please note that this application cannot be used for LPBus DAU.

No, the DCP has an integrated autodialler and you will only need alarm point modules (DAU / TRIPHONY/ PIT) in order to create your full emergency telephone system.

We have 4G versions available to select from. You can also purchase MRL DCP (for din-rail mounting and without battery) if you have limited space for the installation. The MRL DCP is only available in 2G.

A DCP unit for TOC (top of car) with inbuilt DAU is now available, this is installed similarly to a Memcom and offers a digital alternative to the traditional PSTN dialler that can be installed without cables in the trailing flex.

The device can fall back to 3G and 2G if required.

The device is capable of using VoLTE, if this is available within the network used.

If you have any doubts regarding the signal strength, power the device with battery and switch SW1 dip switch 1 on (with the case off). This is the in-built signal strength measurer. Once you’ve checked that location is acceptable, just turn off the dip switch 1 ensuring the case is fastened back into position. This should be checked at every floor to see if the installation is suitable for a top of car mounting.

The SIM card might be locked by PIN code. You can find 3 options of how to unlock SIM card in the DCP installation guide.

You can program the DCP in a variety of ways. The easiest option is by first confirguring APN setting through SMS tex message and then using the Avire Hub to complete the configuration process. An alternative, but also remote option, is to use SMS configuration (please see DCP installation guide for more details). Finally, if on-site you can use a machine room handset.

The Avire Ecosystem is a growing range of smart devices that offers benefits such as;

• Remote testing of elevators
• Logging of engineer’s time on site for invoicing purposes
• An EN81-28 compliant telephone system
• Quick install displays that show floor position using a Nav Box easily installed on top of the car.
• Over the air updates for displays

Yes, using Connex-01 it is possible to monitor lift out of service signals.

Avire offers several options for LMS. LMS Lite is available using the Avire Hub and offers information including position of the lift and the status of devices on the CANBus. LMS will be expanding as we introduce new products and capabilities. Avire also offers a more comprehensive version of LMS which is a bespoke system offering both monitoring and control options for your lift which can also be interfaced with your current Building Management System. 

No, Avire uses a private CANBus network that we call MK CANBus.

EOL means End of Line. It is important that devices at the end of the CANBus lines are marked as EOL for the system to work and transfer data.

Lift HAWK can be scheduled to run after a period of inactivity, for example 6 hours of inactivity. There are also options to run checks in abnormal inactive periods, i.e if the lift is normally in constant use at 9am on a Tuesday and it has not moved then it can be set to autonomously move the lift between the designated floors.

Lift HAWK is connected to the relays on the lift buttons and provides the ability to press these remotely. For a passenger in the car it will only be as if the lift stops at an extra floor where someone may have called the lift from.

Currently we are not able to offer this connection and therefore on lifts with this connection, Lift HAWK is only able to offer lift usage but cannot remotely move the lift.

Yes, information can be passed over the technical calls from Memcom+.

It is recommended to use a DCP and Lift HAWK as this will take full advantage of the capability of Lift HAWK.

A roaming SIM is a mobile SIM card that will connect to more than one network within its home country. This means that if a network carrier goes down or a signal cannot be gained from one network, it will automatically switch to the next strongest signal from one of the other networks available. This means that you should never lose signal, assuming there is coverage by at least one network, and provides maximum security of connection. Most consumer SIMs do not roam within their own country and use one network- if there is an area that is not covered by that network, or that network fails, signal is lost.

Many consumer roaming SIMs are Steered Roaming SIMs which means they will have a preferred network that the SIM will connect to if available, even if it is not the strongest. It is only when the signal drops below a certain level that the signal will switch to a different network. When a SIM is non-steered, this means that they will always connect to the strongest network available and therefore guarantee maximum strength of connection.

M2M, which stands for machine to machine, generally refers to communication between two devices, with no human interaction. An M2M SIM card is primarily used for sending and receiving data; not for voice and SMS, however you can get voice and SMS messages included in the package. When thinking about SIMs in terms of Internet of Things (IoT), M2M is really about the communication between the devices.

For applications using small amounts of data and voice, as is the case with most elevator emergency telephones, specific M2M SIMs usually provide a better deal compared to consumer SIM cards. Consumer SIMs will have large amounts of data and voice, generally not required for most M2M applications and Pay As You Go SIM Cards need regular checking to make sure they are in credit.

M2M SIM Cards also provide enhanced security and are designed to be managed easily across many devices. There are also additional benefits such as they will generally not switch off during periods of extended inactivity.

No, the DCP can work with any SIM card of the correct size and with appropriate voice/data.

The SIM card might be locked by PIN code. You can find 3 options of how to unlock SIM card in the DCP installation guide.